Store Policies

Returns

All customized items are final sale. Embroidery is an art, not a science, so there may be some small discrepancies from item to item. Please review your order carefully to make sure everything is correct before purchasing. Once an order is placed, changes cannot be made.

All other items are eligible for exchange or store credit only if returned within 7 days receipt of item. Customer is responsible for return shipping costs.

If there is something wrong with your order, please email me at suttoncrosbyembroidery@gmail.com within 3 days receipt of item.